Your privacy is our priority. This policy clearly explains how Mansion77 collects, stores, uses, and protects your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Please read it carefully before using our platform.
Six core principles that underpin how Mansion77 handles your personal data.
All personal information and financial transaction data transmitted to and from the Mansion77 platform is protected with bank-grade 256-bit SSL encryption technology. Your data is secure in transit.
Mansion77 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is collected and processed for legitimate purposes and only with your explicit consent.
Mansion77 has never sold, rented or disclosed your personal data to any third party for marketing or commercial purposes, and will never do so without your explicit consent.
We are fully transparent about the purpose of every piece of data we collect. You have the right to know, access and correct your personal information at any time through your account or by contacting our support team.
Your financial transaction data – including deposit history via Touch 'n Go, GrabPay, DuitNow, and FPX – is stored in a separate system protected with additional layers of security.
You have full rights to access, correct, transfer, or request the deletion of your personal data. Data-related requests can be submitted directly to our Privacy Officer.
This Privacy Policy ("Policy") is published by Mansion77 ("we", "platform", or "company") to describe our personal data handling practices with respect to all members, visitors, and users of the Mansion77 platform based in Malaysia.
Mansion77 takes your privacy seriously. As an online entertainment platform handling members' financial and personal information, we understand how important your trust is. This Policy is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.
Scope of Application: This Policy applies to all personal data collected through the mansion77.onl website, the Mansion77 mobile app, Live Chat, support emails, registration forms and all official communication channels of our platform.
By registering for or using the Mansion77 platform, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Mansion77 only collects data that is strictly necessary to provide safe, quality services to our members. The following are the categories of data we collect:
| Data Category | Sample Information | Mandatory? |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Yes |
| Contact Data | Phone number, email address, mailing address | Yes |
| Financial Data | Bank account details, e-wallet information (TnG/GrabPay/DuitNow), transaction history | Yes |
| Platform Activity Data | Game history, Sports Betting & e-sports wagers, bonus history | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Live chat records, emails, complaints, and support requests | Where applicable |
Mansion77 does not collect sensitive data such as medical information, religious beliefs or political affiliations unless required by law. MyKad copies requested during the identity verification (KYC) process are stored in a separate encrypted system with restricted access.
Your personal data is collected through the following channels:
Automatically collected data cannot be used to personally identify you without being combined with other identifying data. This automatic data collection is necessary for the platform's security and fraud prevention functions.
Mansion77 uses your personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is processed:
Marketing Opt-Out: You may opt out of marketing communications from Mansion77 at any time by clicking the "Unsubscribe" link in any promotional email or by contacting our support team directly.
Mansion77 does not sell or rent your personal data to third parties. However, in the following limited circumstances, we may share your data:
Mansion77 works with selected third-party partners who assist us in delivering our services, including:
All third-party providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with Mansion77's instructions.
Mansion77 may disclose your data to the relevant authorities where required by Malaysian law, a valid court order, or a financial crime investigation conducted by the relevant government agencies.
Mansion77 will not disclose your data to advertisers, third-party marketing firms, or any entity that has no legitimate business need to process such data.
Mansion77 applies multiple layers of technical and organisational security measures to protect your data:
All stored data is encrypted using AES-256.
Access to member data is restricted to authorised personnel only.
Third-party penetration testing and audits are conducted annually.
Data is backed up daily to a secure secondary data centre.
Mansion77 retains your personal data for as long as your account remains active or as long as necessary for legitimate business purposes. Following account closure:
Under Malaysia's PDPA 2010 and data protection best practices, you have the following rights regarding your personal data at Mansion77:
You have the right to request a copy of all personal data that Mansion77 holds about you.
You have the right to request correction of any inaccurate or incomplete data at any time.
You may request the deletion of your data, subject to any legally mandated retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may withdraw consent for optional data processing at any time without any negative consequences.
How to Exercise Your Rights: Submit a written request to the Mansion77 Privacy Officer at privacy@mansion77.onl or via the platform's Live Chat. We will process your request within 30 working days from the date of receipt.
Mansion77 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration | Deletion Options |
|---|---|---|---|
| Login sessions, security, language preferences | Session / 30 days | No – required for core functionality | |
| Saving game preferences and last-viewed content | 90 days | Yes – in account settings | |
| Understanding how members use the platform (aggregated data) | 1 year | Yes – in browser settings |
You can manage or delete cookies through your web browser settings. Please note that removing essential cookies may affect the functionality of the Mansion77 platform. For more information on managing cookies, refer to your browser's help guide.
The Mansion77 platform is restricted to individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.
If you are a parent or guardian and believe your underage child has registered on Mansion77, please contact us immediately at privacy@mansion77.onl. We will review the case promptly, terminate the account in question, and delete all associated data within 48 hours of receiving the report.
Mansion77 applies an age verification process at registration and periodically through KYC. Any account found to belong to an underage individual will be terminated immediately without exception.
Mansion77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform enhancements. Members will be notified of any material amendments through:
The "Last Updated" date at the top of this page reflects the effective date of the most current Privacy Policy. We encourage you to review this page periodically. Continued use of the Mansion77 platform after any amendments take effect will be deemed acceptance of the revised Policy.
For any enquiries, complaints, or requests relating to the protection of your personal data at Mansion77, please contact our Privacy Officer through the following channels:
Privacy@mansion77.onl
Response within 3 business days.
Via the chat icon within the Mansion77 platform. Response within 2 minutes.
Support@mansion77.onl
For general account & payment enquiries.
Written complaints will be responded to within 30 business days in accordance with PDPA 2010.
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body for PDPA in Malaysia.
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